Shipping policy

1. Order Processing Time

  • Standard Processing: Orders are processed within 1-4 business days (Monday through Thursday, excluding holidays) after payment confirmation.
  • Backorders: If an item is out of stock, we will notify you with an estimated shipping date or offer alternative options.

2. Shipping Methods & Delivery Times

We offer the following shipping options at checkout:

  • Standard Ground Shipping: Delivery within 5-7 business days after order processing.

Note: Delivery times are estimates and may vary depending on carrier delays or other unforeseen factors.

3. Shipping Rates

Shipping charges are calculated based on the weight, dimensions, destination of your order, and the selected shipping method. The total shipping cost will be displayed at checkout before payment is processed.

4. Free Shipping Offer

  • Eligibility: Orders over $79 qualify for free standard ground shipping within the contiguous United States.
  • Exclusions: Oversized or overweight items may be excluded from this offer.

5. International Shipping

  • Availability: We ship to select international destinations.
  • Customs & Duties: International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the buyer's responsibility.
  • Delivery Times: Vary by destination and are not guaranteed due to potential customs delays.

6. Order Tracking

  • After your order ships, you'll receive a confirmation email with a tracking number.
  • Use this number on the carrier's website to track your shipment's progress.

7. Shipping Restrictions

  • P.O. Boxes: Occasionally we ship to P.O. Boxes. Please also provide a physical street address.
  • Hazardous Materials: Some products classified as hazardous materials may have shipping restrictions and could require ground shipping.

8. Damaged or Lost Packages

  • Damaged Shipments: If your order arrives damaged, please contact us within 5 business days. Keep all packaging materials for carrier inspection.
  • Lost Packages: If your package is lost in transit, contact us immediately so we can file a claim with the carrier.

9. Address Errors

  • Please ensure all shipping information is correct. Incorrect addresses may result in delivery delays or returned packages.
  • Additional shipping fees may apply to resend packages returned due to incorrect addresses.

10. Split Shipments

  • For orders containing multiple items, we may ship available items immediately and backordered items when they become available, at no extra shipping cost to you.

11. Holidays

  • Shipping services may be affected by national holidays. We'll always do our best to ship promptly but please allow for potentially longer processing time during busy holidays. 

12. Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact our Customer Service team:

  • Email: info@journeyartstuff.mom